EAP Management Services

DESIGN, IMPLEMENTATION AND EVALUATION FOR EMPLOYEE ASSISTANCE PROGRAMS.

• Request For Proposal (RFP) Development
• Write RFPs
• Develop scoring system
• Chair appropriate committees
• Organize all oral presentations
• Policy Development for EAPs
• Needs Assessments
• Contract Formulation

• Develop performance measurements and performance guarantees
• Design outcome measurement strategies

• Provider and Facility audits
• Verifying Licensure, Credentialing and Facilities
• Ongoing Consultation on Program Issues
• Design and Ongoing Analysis of Reporting Data Systems
• Evaluation of Program Staffing and Performance
• Designing and Conducting Cost-effectiveness/ROI Studies

• Methodology developed under U.S. Dept. of Health and Human Services
• Personnel items, health insurance and worker’s compensation data, as well as EEO data, are analyzed and compared to control groups
• Studies done for Merrill Lynch, U.S. Postal Service, insurance companies, and many others
• Jay Avella, PhD, Professor in organizational development at Capella University, is the psychometrican

• Monitoring Employee Satisfaction

• The instruments are distributed both in person and/or online for client
• Scores are analyzed in comparison to Masi’s Book of Business
• Statistical comparisons also provided quarterly and annually
• Demographic comparison also provided (gender, age and ethnicity)

• Clinical Peer Panel Reviews

• Methodology originated with IBM
• Documentation and clinical scores provided form each case reviewed
• Qualitative and quantitative protocols used as instruments for review
• Nationally known experts from psychiatry, psychology and social work professions are reviewers
• Reviews done for a number of employers such as IBM, the U.S. Senate, Bristol Meyers, and American Management Association

• Accreditation Compliance

• Commissioned by the Substance Abuse and Mental Health Services Administration (SAMHSA) to develop the original standards for the Council on Accreditation (COA)
• Team leader for five beta sites
• Provide consultation for the development of the self-study
• Prepare applicants for the site visit
• Work with national and international EAPs to adapt program for accreditation

TRAINING

• Substance abuse in the workplace
• Substance abuse
• Workplace violence
• Work/Life programs
• Wellness programs
• Student assistance programs
• Binge drinking on college campuses

INTERNATIONAL OPPORTUNITIES

• Developing internships for both international and US students
• Identifying Markets for Growth
• Developing Networks
• Delivering Seminars and Workshops
• Implementation of Program for Nationals and Expatriates
• Evaluating international EAP programs

RESEARCH

• Experienced Psychometricians work for MASI in designing research studies
• Conducts major studies on innovative approaches to delivery of telephonic and online services (conducted major 3-year study for Ceredian Corporation)
• Surveys and employee opinion studies
• Conducting research on college binge drinking

EDUCATION

• EAP curriculum development: Certificate programs, undergraduate, masters, doctoral
• EAP Design
• Essential ingredients of EAP
• Evaluation of EAPs and Work/Life
• Doctoral Dissertation advising

UNIVERSITY ASSISTANCE PROGRAM

• Designing Mental Health and Substance Abuse Programs Based on the employee assistance model for universities and colleges
• Reviewing delivery of mental health and counseling services and designing an integrated model with university health systems according to the Institute of Medicine’s recommendations
• Initiating programs that have a special emphasis on the alleviation of college binge drinking

VIOLENCE PREVENTION

• Designing violence prevention programs for the workplace and training supervisors and managers
• Designing violence prevention programs for college campuses and training administrators, faculty, and resident assistants

WORK LIFE PROGRAMS

• Writing RFPs
• Verifying Licensure, Credentialing, and Facilities
• Evaluating Performancea